Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- iKey uses UPS to deliver all orders. Delivery in the continental United States is via UPS Ground services, unless iKey receives a request by phone for a different mode of shipment. If a different mode of shipment is requested, shipping costs posted on the website and free shipping on orders of 10 or more will not apply, and the customer will be charged the actual shipping cost. If the order is shipped to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands or any country outside of the United States, shipping charges for those locations will apply. iKey cannot offer free shipping on orders of 10 or more outside of the continental United States. The customer will be contacted by iKey via e-mail once their order is confirmed to provide total shipping cost. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. If you have a question about shipping costs to your location, please call us toll-free at 1-800-382-9678, or e-mail us at sales@econo-keys.com.
- Privacy & Security
- Users' personal information submitted through iKey is governed by the iKey Privacy Policy. Our Privacy Policy guarantees personal information will not be sold, shared or distributed.
- Returns & Replacements
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iKey warrants all keyboards and pointing devices against defects in workmanship or materials for the duration of 1 year from the date of purchase. If a product proves to be defective in either materials or workmanship, iKey will, at its sole discretion, exchange the product with a new unit or refund the price of the product.
Exclusions from Coverage:
1) Damage caused by abuse, misuse, or accident
2) Damage caused by use outside of specified ratings
3) Damage due to service by anyone who is not an authorized iKey service provider
4) Any products modified without the consent of iKey
5) Any product that has the serial number defaced, modified or removed
6) Damage caused by connection to any other product
7) Damage arising from improper installation
8) Damage incurred during installation or removal
9) Normal wear and tear
10) Any other cause which does not relate to product defect
11) Any hardware upgrades after the date of purchase -
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Limitation of Liability
To maximum extent permitted by applicable law, in no event shall iKey, Ltd or it suppliers be liable for any special, incidental, or consequential damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use or inability to use products manufactured by iKey, Ltd.
- Ordering
- Ordering Econo-Keys products can be done securely online at www.econo-keys.com, or over the phone at 1-800-382-9678. The 10% discount applies only to orders made online, unless it is a large volume order. If you have a large volume order, call 1-800-382-9678, or e-mail sales@econo-keys.com.
- Payment, Pricing & Promotions
- Payment is due by credit card at the time of purchase. iKey reserves the right to change its payment procedures at any time without prior notice to you. Special promotions, product pricing and availability may be changed or updated without notice. iKey reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if we believe that customer conduct violates applicable law or is harmful to the interests of iKey.
- Viewing Orders
- To view the status of your order, please login using your e-mail address and password. Your “Account Dashboard” will appear, showing your recent orders and status. You can click the “View Orders” link to get more detailed information on your recent orders.
- Updating Account Information
- To updated your account information, please login using your e-mail address and password. Your “Account Dashboard” will appear. Go to “Account Information” on that page and edit the appropriate fields. Make sure to save your changes when they are complete.
